Shipping Policy

Shipping Days

Monday-Friday

Order placed during Sales/ Peak Season/ Raya Collection/ Anniversary Sale may take longer processing time to post out the item.

Shipping Details

If you complete your order after 10AM, your parcel will be shipped on the next postage day.

Tracking number will be provided through email once we have shipped out your order. If you have not received your order within 3 working days, please contact orderleeyanarahman@gmail.com

Domestic Delivery

Packages will be sent via Poslaju courier services. (J&T if customer request). Orders are processed in batches starting on the next working day. 

Days to ship may vary, from the next day to several days after, depending on volume of orders received. Please be advised that orders placed during sales or peak season may take longer processing time. Urgent orders are strongly discouraged. 

Days for parcels to arrive also vary on your place of domicile.

Deliveries to Klang Valley normally take 2-3 business days;

Peninsular Malaysia within 4-5 days; while East Malaysia may take 1-2 weeks.

This depends 100% on the courier service employed. 

Orders placed through website cannot be self-picked up at our boutique. 

Postage fee depends on parcel's weight.

Postage fees for domestic delivery are as below: 

West Malaysia

  • RM8 for items below 500 grams
  • RM13 for the first kilogram
  • Additional RM5 per following kilograms

Sabah, Sarawak & Labuan

  • RM13 for items below 500 grams
  • RM18 for the first kilogram
  • Additional RM10 per following kilograms

 

International Delivery

Delivery to Singapore/ Indonesia/ Thailand/ Brunei will be made using Aramex International services.

Postage fee is as follows:

RM40 for the first kilogram

Additional RM10 per following kilograms

International orders to other countries will be delivered via EMS Pos Malaysia, unless noted otherwise. PosLaju International postage fee and LR service charge are applied.

When shipping overseas, customs can delay packages by up to 4 weeks. This doesn't happen often, but it can happen. Kindly expect any possibility of lateness as we are not in control of such delays in parcel movement.

Return Policy

LEEYANARAHMAN®

RETURN AND EXCHANGE POLICY

2022 UPDATE

This return and exchange policy is applicable only for purchases made through our Boutique, Sales Admins, Website, Official Personal Shoppers (PS), and Official Drop Shippers (DS).

  1. Return and exchange are only applicable for item(s) that are defected or damaged from our side, with tags still attached or mistaken delivery.
  2. We will not be responsible for item(s) that are purchased through non-registered PS and non-registered DS. Kindly visit our Instagram pages @leeyanarahman_official__ps or click on the linktree at @leeyanarahman.co for a full list of official PS and DS.

Complaints / Feedbacks:

  1. Complaints must be lodged within 5 working days starting exactly on the day customer has received the order.
    1. Complaints made after the lapse of this period will not be entertained.
    2. Kindly reach us via WhatsApp +6018-9614055 (CUSTOMER SERVICE), fill in our customer feedback form or Email at orderleeyanarahman@gmail.com
    3. Specify your order number and product details, and kindly word your complaints.
    4. Attach reasonable proof (photo/video).
    5. Complaints lodged without complete information and proof will be considered incomplete and rejected.
  2. Complaints on item(s) purchased from our boutique must be lodged and resolved at the boutique itself (VALID 3 DAYS AFTER DATE OF PURCHASE).
  3. For complaints on item(s) purchased through PS and DS:
    1. Customer must liaise with the PS or DS within 7 working days after the receipt of goods.
    2. PS / DS then brings the issue to us.
    3. Complaints will be entertained by the persons-in-charge at our Boutique or HQ.

 

RETURNS / EXCHANGES

 

  1. Return and exchange are only applicable for item(s) that are defected or damaged from our side, with tags still attached or mistaken delivery.
  2. Exchanges are strictly allowed only for the same item, colour and size.
  3. Sale items and purchases made under promotions or with discount coupons/vouchers are non-returnable and non-exchangeable.
  4. We will not attend any exchanges for a different colour, size and design or any wrong purchases. Examples of unpermitted requests:
  • “I change my mind”
  • “I don’t’ like this design”
  • “The size doesn’t fit me”
  • "I wish to change to another size"
  • “I’ve bought or clicked on the wrong product / variant”
  • "I want to change to another colour"

 

  1. Customers must consult our person-in-charge first (Customer Service WhatsApp +6018-9614055) provide your Order number, your name and address, details of the product and the reason for return before proceeding with the returns/exchanges.
  2. Item(s) must be returned within 7 working days after receipt of the order.
  3. Item(s) must be returned in unworn, unwashed, and unaltered condition with all tags attached.
  4. Customers must notify the person-in-charge on any postages made.
    • Kindly update the parcel movements to us (tracking number).
    • Customers will be responsible to ensure the item(s) are safely delivered.
    • Postage costs for returns of defected goods will be borne by us. Please send us the receipt for processing.
  5. Exchanges will be processed within 7 working days after receipt of the returned goods.
  6. Please note that exchange of item is subject to stock availability. (You may exchange to other design with the same or higher price (subject to additional charge) of your purchase only)
  7. Once you send back your item, we assume you agreed to our return policy